AI Solutions2024
AI Chatbot and Customer Support Automation Platform
LLM-powered customer support chatbot integrated with live chat escalation, CRM ticket creation, and multi-channel support (web, WhatsApp).
Overview
A full-stack AI customer support platform combining a retrieval-augmented generation (RAG) chatbot with a live agent escalation system. The LLM is grounded on the client's product knowledge base. Chats are handled automatically for common queries, with seamless handoff to human agents and automatic ticket creation in the CRM.
Key Highlights
RAG-based knowledge grounding for accurate answers
WhatsApp & web widget integration
Live agent escalation with chat history
CRM ticket creation on escalation
Conversation analytics dashboard